Amber Zhang was excellent. She prepared for the assignment and was quick to understand my needs, what I’m looking for and what I will be comfortable with. Her efforts to exceed my expectation was relentless.
Amber is also quick and went out of the way many times – such as arranging meeting with landlords and video conferencing me for viewing; helping me do the handover while I was still in Singapore and arranging to set up internet and cable TV. As I was deliberating on the unit, she provided additional information like the compound pictures, malls, food places and metro information.
She takes the effort to stay in touch and connected – even after closing the lease. I returned to Shanghai on 10th June but the flight was delayed 4 hours. Amber waited for me at the apartment to hand it over, even @ 11pm on a Saturday evening!
I appreciated the candidness and professionalism – there was never a moment, where Amber was simply ‘trying to close the deal for a commission’. I felt she ‘worked’ for me. A great example happened, where we agreed to a last minute viewing. She rushed a ‘didi’ car over to my location and ensured I got to the compound. She was conscious that I had to catch a flight @ HongQiao and made sure I got a cab and left with sufficient time. Even after I missed my flight (traffic and airport congestion), she was apologetic that she might have caused it.
I would like to recognize and thank Amber for her help and support. She certainly made the search an experience and made it as smooth as possible for me...