Joanna Real Estate is aware of the need to address Internet privacy issues and we believe you should be aware of how we intend to treat any information about you that we might receive on the Internet as a result of your visit to our website.


1.1 You can visit Joanna Real Estate on the Site without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors.

  1. Information about Joanna Real Estate On-Line Visitors

1.2 In general, we gather information about users of the Site collectively in order to determine, for example, which areas users’ access more frequently and which materials users access the most.  

1.3 This information helps us to determine what is most beneficial for our users, and how we can continually create a better overall user experience by improving the content of the website.

1.4 There are times however, when we may need information from you, such as your name and address. Customarily, the personal information Joanna Real Estate obtains is used only to respond to inquiries, to process orders, online registration, or to allow you to access specific account information.

1.5 We may also ask you to voluntarily provide us with information for market research such as your interests, demographics, and experience with our service.

1.6 Occasionally, we may make the e-mail addresses of those who provide information available to other reputable organizations whose products or services we think you may find interesting.

2. Cookies

2.1 Many sites use a technology called "cookies," where a Web site sends an element of data through your browser to your system. Some Joanna Real Estate website pages use cookies so that we can better serve you when you return to our site. You can set your browser to notify you when you receive a cookie, letting you decide whether to accept it.

3. Web Site Links

3.1 Joanna Real Estate’s website may contain links to other websites. While Joanna Real Estate tries to link only to sites that share its high standards and respect for privacy, Joanna Real Estate cannot take responsibility for the content or the privacy practices employed by other sites.


4. Usage and Disclosure

4.1 In general, the user information collected from you is used to communicate with you and operate our Services. Joanna Real Estate, JRE China, and JRE Mobility use this information to respond to your requests and present you with advertising that we believe will be of interest or useful to you.

4.2 Your privacy is important and we are committed to protecting information that identifies you personally, where you have chosen to keep it private ("Personal Information"). We will only share Personal Information that you provide outside the public areas of the Services in the following circumstances:

  • Consent. When you consent or direct Joanna Real Estate to share the Personal Information. For example, if you choose to contact a real estate agent or lender through the Services, phone and email address will appear to the recipient of the message.
  • Service providers to Joanna Real Estate. When Joanna Real Estate hires a service provider to help operate the Services or our business, Joanna Real Estate may give access to Personal Information only as necessary to perform the service for JRE China, and subject to the terms of this privacy policy.
  • Partners with whom we conduct business. JRE China may give business partners access to Personal Information only as necessary to offer products and services with those business partners, and subject to the terms of this privacy policy
  • Legal obligation or protection from harm. When JRE China has a good faith belief that access, use, preservation or disclosure of the Personal Information is reasonably necessary to (a) satisfy any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of the Terms of Use, (c) detect, prevent, or otherwise respond to fraud, security or technical concerns, (d) support auditing and compliance functions, or (e) protect the rights, property, or safety of JRE China, its users, or the public against harm.
  • Merger or sale. If and when JRE China is involved in a merger, acquisition, or any form of transfer or sale of some or all of its business, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding. Personal Information may be transferred along with the business.

4.3 When you provide public information without identifying yourself, we will protect your personal identity as described above. If your account profile does not identify you personally, JRE China won't reveal your identity to third parties except in accordance with this policy. You should keep in mind that the information that you choose to provide in a public area of the Services (such as your profile page or the discussion forums) will not be protected by this privacy policy because you have made an active choice to make that information public. We are not responsible for any Personal Information you choose to submit in any public area of the Services.

4.4 When we deliver ads based on data about your use of the Services, we keep your identity anonymous. We won't identify you personally to third parties, except in accordance with this privacy policy. Of course, if you choose to respond to an advertised offer with your name and contact information, you will no longer be anonymous to the advertiser. Further, while we do not share your Personal Information with third parties unless permitted above, Joanna Real Estate may share aggregate anonymous information with third parties. This information does not personally identify individuals, but instead provides a helpful understanding of the groups of people who prefer certain types of information and services.

5. Email Management

5.1 You may receive email from Joanna Real Estate for a variety of reasons - for example, if you took an action through the Services, you signed up for a regular report, or you posted your home for sale and a buyer sent you a message. We respect your desire to manage email correspondence. If you have an account with Joanna Real Estate, you can select your preferences through your account settings. Also, you can manage your receipt of some types of communication by following the instructions included in the email we send you. Please note that, even if you unsubscribe from certain email correspondences, we may still need to email you with important transactional or administrative information.

5.2 Third-Party Websites

5.3 Throughout the Services, we may link to the websites of other companies and/or individuals. Further, certain functionalities on Joanna Real Estate may involve the distribution of your listing information to third-party websites. These third-party websites may collect Personal Information about users on those websites, and Joanna Real Estate privacy policy does not extend to these external websites and third parties. Please refer directly to these third parties and websites regarding their privacy policies.

5.4 Storage, Security and Retention of Information

5.5 Personal Information will be processed and stored by Joanna Real Estate in databases hosted in the Cloud service (Microsoft). Joanna Real Estate has taken reasonable steps to protect the information users share with us, including, but not limited to, setup of processes, equipment and software to avoid unauthorized access or disclosure of this information. No transmission of information via the Internet can be entirely secure, however, so please always use caution when submitting Personal Information.

5.6 We will retain your Personal Information for as long as you have an active account, as needed to provide you with the Services, to comply with our legal, financial reporting, or compliance obligations, and to enforce this privacy policy.

6. Contacting JRE China

6.1 If you have any questions about this privacy statement please emails us at Leasing@joannarealestate.com.

6.2 Please note that this policy may be amended from time to time. You should check back for the most current version before relying on any of the provisions in this privacy policy. By using the Services, you agree to the terms of this Privacy Policy.

7. Changes

7.1 If at any time Joanna Real Estate changes its privacy commitment, we will post those changes here so that users will know what information JRE gathers and how we might use that information.


8.1 Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests at the customer information section, or by telephoning, or emailing your request to joannarealestate.com.cn Customer Support department at marketing-sh@joannarealestate.com.cn. Please do not email your credit card number or other sensitive information.

- Updated June 2017 -


For more information and any questions you may have, please email us at leasing-sh@joannarealestate.com.cn or call us on +86-136-5184-4539